Terms & Conditions

This website is operated by Memoire Encandree. Throughout the site, the terms “we,” “us,” and “our” refer to Memoire Encandree. Memoire Encandree offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

• All rights to the content and materials on this website are reserved by Memoire Encandree. Any reproduction, publication, modification, sale, or distribution of materials from this website without prior written permission is strictly prohibited.

• For customized products or experiences, there may be slight variations from the images or descriptions provided. We will make every effort to ensure the final product matches your expectations as closely as possible.

• While we strive to deliver all orders on time, delays may occur due to factors beyond our control, such as adverse weather conditions or natural calamities. In such cases, we will ensure delivery at the earliest possible time.

• Images shared by clients or partners may be used for marketing purposes under the assumption that permission has been granted. If there are any objections, please notify us, and the images will be removed immediately.

• Prices and availability of products are subject to change without prior notice. Any listed prices may not reflect actual selling prices in your area.

• Memoire Encandree reserves the right to limit sales or prohibit sales to resellers.

• All products and services provided on this website are offered "as is" without any warranties, either expressed or implied.

• We do not guarantee that the website, services, or products will be error-free, or that defects will be corrected. Additionally, we cannot warrant that the site or its servers are free of harmful components, including viruses.

• In the case of COVID-19 containment zones, delivery timelines cannot be guaranteed, and no refunds or cancellations will be processed for orders affected by such delays.

• eGifts and virtual gifts will continue to be delivered on time during the COVID-19 pandemic.

• Memoire Encandree is not liable for any loss of data, profits, or damages resulting from the use or inability to use the products/services provided. The maximum liability for any claim shall not exceed the amount paid for the specific product/service.